Legal
Privacy Policy
Last updated: May 7, 2025
This privacy policy outlines our practices regarding the collection, use, and disclosure of information when you use the Omni Platform, API, SDKs, control console, and applications. It also outlines your privacy rights and the legal protections that apply.
By accessing our Services, you agree to the collection and use of information as outlined in this privacy policy.
Interpretation and Definitions
Interpretation
Capitalized terms have specific meanings defined below, regardless of singular or plural form.
Definitions
- Account: a unique account created for accessing our platform, API, or reference services.
- Affiliate: an entity controlled by or under common control with the Company.
- Application / Platform: the software suite, API gateway, CLI tools, control plane, and tools provided by the Company under the Omni name.
- Company: Omnichannel Limited, 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE.
- Developer: any developer, business, or entity using our API, SDK, or platform control plane to build applications, tools, or agents.
- End User: any individual using applications built by Developers, or utilizing the PKMS reference app directly.
- Personal Data: information relating to an identifiable individual.
- Service: the website, Omni Platform, API, SDKs, control console, and related developer infrastructure.
- Usage Data: data collected automatically during service usage, such as API request counts, latency, and system metrics.
Data Roles (Controller vs. Processor)
- Data Controller: Omni acts as Data Controller for Developer Account Data, credentials, and usage analytics.
- Data Processor: Omni acts as Data Processor for Application and Runtime Data (memories, vectors, LLM context prompts) stored by Developers on behalf of their End Users.
Developers are solely responsible for ensuring their applications comply with all applicable privacy laws.
Types of Data Collected
Developer Account & Config Data — credentials, billing information, API keys, and configured LLM provider endpoints.
Application & Runtime Data — memory text nodes, vector embeddings, document attachments uploaded via API.
Usage Data — system logs, API request rates, latency statistics, user agent data, and IP addresses.
Subprocessors
| Name | Purpose | Location |
|---|---|---|
| Cloudflare, Inc. | Edge compute, R2 storage, D1 database, Vectorize | United States / Global |
| Oracle Corporation | Core server hosting | United Kingdom / Global |
| Google LLC (Firebase) | Identity verification and authentication | United States |
Contact Us
For questions about this privacy policy or data requests, contact us at [email protected].