Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Non-returnable items:
- Gift cards
- Items marked as final sale
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial refunds may be granted for:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we’ll email you to confirm receipt and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
Late or missing refunds
If you haven’t received your refund, first check your bank account. Then contact your credit card company or bank, as processing times may vary. If you still haven’t received it, email us at [email protected].
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at [email protected]
Shipping returns
You are responsible for paying your own shipping costs for returns. Shipping costs are non-refundable, and return shipping will be deducted from your refund if applicable. We recommend using a trackable shipping service for valuable items, as we aren’t responsible for lost returns.
Fulfillment Notice
All orders are fulfilled by Shopmatey Pte Ltd, a company registered in Singapore, on behalf of Omni Social App. Their registered address is: Shopmatey Pte. Ltd., 7 Temasek Boulevard, #12-07, Suntec Tower One, Singapore 038987, Singapore.
Need help?
Contact us at [email protected] for questions about refunds and returns.